OZ Fragrance doesn't provide a refund for any sold items unless the returning claim been accepted and we have received back the product in it's original package undamaged and un opened or used. in case of an order cancellation customer has to cancel the order before we mark the order for shipment processing, customer can do that through the account they have created with us. if the customer doing the order or checked out as a guest then the order can't be cancelled. For all cases the refund will never be a cash refund but it will be by crediting the order amount to the customer's account so the customer can use that credit to place another order within 30 days of the cancellation, after 30 days past and never used the credit in full or part of it then there will be no refund or a use of that remaining credit available and OZ fragrance will not be liable for any money to the customer .
Our system using a secure gateway payments which made available to you to pay by most major Credit Cards or simply you can use your PayPal account if you have one. Once we receive the order and the payment process were successful, we will detect the payment from your financial account immediately. The payment will appear on your bank statement under the name of SMARTEKITSE or SMARTEK IT SERVICES or PAYPAL*SMARTEKITSE or OZFRAGRANCE .
Customer who signed for an account with us can view all history and details of their order available in their account area after logging to their accounts successfully.
You may update your account information at any time, but make sure we have the most accurate info about you and you declare all the information you provided us are correct. We use those information to process your orders and shipment .
We may collect the following information:
For the exhaustive list of cookies we collect see the List of cookies we collect section.
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
OZ Fragrance has the right to disclose all information about customers who:
- failed to clear their debt to OZ Fragrance. OR
- refuse to pay for their purchase after receiving the products from OZ Fragrance.
With other financial companies, providers, institutes or debt collection agents to seek the outstanding payment, this may cause the customer having a bad name record in the financial database if failed to pay the outstanding money.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
You may choose to restrict the collection or use of your personal information in the following ways:
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A fee will be payable. If you would like a copy of the information held on you please write to email@example.com .
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
By default when you register an account at http://www.ozfragrance.com.au you agreed of all the terms and conditions listed in our website ozfragrance.com.au , and by default you have granted us a permission to use those information and all other information you provided to us. You have read and understood all the terms and conditions listed at ozfragrance.com.au . All those information will be attached to your account for internal use unless not complying with our terms and conditions then we have all the rights to use and share those information with third parties because you have agreed of that by registering an account with OZ Fragrance. To prevent this you have the right to request not to disclose those informations with third parties by email to firstname.lastname@example.org within 2 days of the date of account registration, or simply not to register an acoount with us and choose to complete your order as a guest account.
The table below lists the cookies we collect and what information they store.
|COOKIE name||COOKIE Description|
|CART||The association with your shopping cart.|
|CATEGORY_INFO||Stores the category info on the page, that allows to display pages more quickly.|
|COMPARE||The items that you have in the Compare Products list.|
|CURRENCY||Your preferred currency|
|CUSTOMER||An encrypted version of your customer id with the store.|
|CUSTOMER_AUTH||An indicator if you are currently logged into the store.|
|CUSTOMER_INFO||An encrypted version of the customer group you belong to.|
|CUSTOMER_SEGMENT_IDS||Stores the Customer Segment ID|
|EXTERNAL_NO_CACHE||A flag, which indicates whether caching is disabled or not.|
|FRONTEND||You sesssion ID on the server.|
|GUEST-VIEW||Allows guests to edit their orders.|
|LAST_CATEGORY||The last category you visited.|
|LAST_PRODUCT||The most recent product you have viewed.|
|NEWMESSAGE||Indicates whether a new message has been received.|
|NO_CACHE||Indicates whether it is allowed to use cache.|
|PERSISTENT_SHOPPING_CART||A link to information about your cart and viewing history if you have asked the site.|
|POLL||The ID of any polls you have recently voted in.|
|POLLN||Information on what polls you have voted on.|
|RECENTLYCOMPARED||The items that you have recently compared.|
|STF||Information on products you have emailed to friends.|
|STORE||The store view or language you have selected.|
|VIEWED_PRODUCT_IDS||The products that you have recently viewed.|
|WISHLIST||An encrypted list of products added to your Wishlist.|
|WISHLIST_CNT||The number of items in your Wishlist.|